Timothy B Aza

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Unexpected Price Increase!

Ziebart - Unexpected Price Increase!
I scheduled and confirmed my appointment with Ziebart for tinting my Silverado front windows for $49. Unfortunately, when I arrived at Ziebart, I was charged $55 plus tax for the tinting.
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Loss:
$6
Cons:
  • Bait and switch pricing

Preferred solution: Refund of $6.00!

User's recommendation: Stay away from this business! The advertisement of $49 is just to get you into the door to upsale you on higher products!

Allen H Ksd

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Verified Reviewer
| map-marker Bellevue, Washington

Lies about the process

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Ziebart - Lies about the process

Ziebart process applied to a used pickup because a paint bubble appeared at the fenders wheel arch.The intent was to waterproof the back side to prevent additional rust.I returned for the recommended touch up maintenance,and remarked about how the rust is progressing.Discovering that the areas were double panels,I asked how the rust treatment was applied in between the panels. The lady pointed to the plastic plug in the passenger side rocker panel,and said it was applied through it.There is NO possible way that would ever happen.Also the front fenders were destroyed at the bottoms, behind the front tires.A complete waste of approximately $600.

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User's recommendation: Avoid the process

2 comments
Abrish S

Varification code is not coming please help request you kindly send me on this number+923339****20 abrishshahbaz1@***.com

Abrish S
reply icon Replying to comment of Abrish S

Not coming please help request send me varification code

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Anonymous
map-marker Vienna, Vienna

, 137799****3 3x verschiedene Waldortpuppen

Ziebart - , 137799****3 3x verschiedene Waldortpuppen
Sg. Sachbearbeiter! Die 3 Waldorfpuppen, die ich vor ca 3 Monaten bestellt habe, die auch über Klarna sofort bezahlt wurden, habe ich bis heute nicht erhalten und auch keine Auskunft, wann ich diese erhalte sowie keinen Statusbericht, wo diese sind! Danke für eine möglichst rasche Info! MfG, Adelheid Meiböck
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User's recommendation: Zebreiot behält widrrechtich Ware und Geld. antwortet auf keine mails korrekt!

Ardath Oiu

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Verified Reviewer
| map-marker Victor, New York

1/2 the car coated

Ziebart - 1/2 the car coated
Ziebart - 1/2 the car coated - Image 2
Ziebart - 1/2 the car coated - Image 3
Ziebart - 1/2 the car coated - Image 4
Ziebart - 1/2 the car coated - Image 5
Updated by user Sep 16, 2023

No they do not remove plastic coverings to fully rustproof your car. How do you stop rust by only doing half the car.

Original review Aug 17, 2023
Do a good job if you want 1/2 your car protected . The will not remove any wheel well plastic coverings . Do not remove engine cover fom bottom of car . So none of thes areas are protected. After 2 years my Corolla is rusting
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User's recommendation: Have them remove plastic if you want your car rust protected

Jerri G Fwq

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Verified Reviewer
| map-marker Colonie, New York

Very poor customer service and worse communication!!

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3 times i went to the albany zeibart with appointments and the gloss shine was horrible, all streaked and not all sprayed.the chemical took the shine off the black molding. The rhino bedliner was suppose to be done and after 3 appointments and leaving my truck it was never done. Derrick who is one of the owners was suppose to take care of the problems but do to lack of commincation my truck was left thete again and never done. WOW HOW BAD IS THAT!!
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Loss:
$300
Cons:
  • Seems like alot of priblems

Preferred solution: Compensated for fuel and time to have someone with a second vechile to go with me and pick up or drop off my truck.2 vechiles an hour each way. Plus the mesls i bought the other driver. Inconvience of borrowing another car while my truck was st ziebart

User's recommendation: Dont go to the albany branch

John W Jgf

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Verified Reviewer
| map-marker Wayne, Indiana

Under coating over spray all over my 2020 Warlock including third brake light strip, and bubbles in tinting.

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When got it home I had to wash it and thankfully it came clean. Overspray and a gritty dust was all over the paint. Bubbles in tinting, they said would come out over time? My Dodge avenger had not bubbles back when we had it tinted and undercoated. They book to many customers and get sloppy. For the $1200 price tag they should clean it!
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Loss:
$1255
Pros:
  • Are quick
Cons:
  • Sloppy

Preferred solution: Paint protection

User's recommendation: Don't pay full price, they can do it cheaper than advertised.

Resolved
Steven G Yze

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Verified Reviewer
| map-marker Sainte-Anne-Des-Monts, Quebec

Resolved: Rust Proofing trapped moisture ruining car

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Updated by user Jul 08, 2023

Company fixed the issue and I have been provided with partial refund. I was told the guys can get carried away with sales tactics.

The speakers were found to be bottom of the line, not top of the line.

I was partially refunded. I want no future involvement and have moved on.

Original review Jul 08, 2023
I had several services done with Ziebart in Henrietta NY and Rochester location. They sold me cheap $40 speakers advertising them as high end $300 speakers. They scratched and dinged my car applying Diamond gloss but said I had done that myself. They poorly installed a car alarm making the speedometer go haywire. Lastly my car rusted out after 7 years of undercoating applications. This was due to trapped moisture over time. It had just 62000 miles.
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Loss:
$900
Pros:
  • Locations all over the country
Cons:
  • False advertising
  • Unethical tactics to make a sale

Preferred solution: Just to stop trying to rip people off

User's recommendation: Avoid Ziebart at all cost

Cory G Duo

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Verified Reviewer
| map-marker Colonie, New York

Horrible service at Albany ny location

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Sprayed over Hugh mud chunks in wheel wells over spray all over motor, just picked it up and Rhino liner has Hugh bubbles in it's
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Cons:
  • Everything that could of been done wrong was

Preferred solution: Full refund

1 comment
Customer Service

Hi Cory, we understand you've been in contact with our corporate customer service team. Please be advised that your concerns have been forwarded to the appropriate people and you should be hearing from someone soon. Thank you.

Anonymous
map-marker Jamestown, New York

Very rusty under car

purchased 2017 yukon denali and five years of zeibart rustproofing. made and took vehicle there for four yearly follow ups. car that i thouhgt i was protecting for the future is extremely rusty and i am extremely dissapointed.
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User's recommendation: do not have this done to your car

Jeryl Qzc
map-marker Bellevue, Washington

Reschedule my app.two weeks later.

I made APP.at 8:00AM for undercoating on August 21st. When I got there.They told me I have to wait 3 to 4 hours. When my APP. was at 8:00 a clock. I'm about 45 minutes away from Cleveland.I live in Stow. I'm disappointed.Probably over schedule.Please,do not do this for loyal costumers in the future.
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Kristina H Ltu

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Verified Reviewer

I'm completely pissed of!

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Original review Mar 25, 2023

I made appointment a week in advance because they told me the following week was completely open. I scheduled Friday morning at eight and they confirmed they would be done by 12:10 PM.

At 12 pm I decide to call and find out what the ETA of them being finished was now they tell me they have not started my car at the appointment time that they gave me and I would have to wait till three causing me to miss a half a day of work. Next I go pick up my Car oil dropped on my seats and my speaker I just seen today which is the day after my car has been completed. I look in the backseat and there is oil all over my black seats brand new car seats covers that I just spent $400 on oil all on them and thats not how you received my car when it came in. when I told the service worker about the oil and drips on my seats, he told me he was going to clean it up.

Ooohhh but he did not because if he had, I wouldnt be out this morning doing it myself. The windows dont even look washed before they put the tent on it. when I asked about the little smears and semi distortion, they assured me that it would all go away. There are so many bubbles on my windshield and windows Its ridiculous.

This is the worst tent job I have ever had, and the sad thing about it is the only reason I came back to yall was because the first experience was awesome so I dont know what the *** is going on over here but right now Im pissed I feel like Im out of $400 regardless of the warranty that means you have to keep my car for another day, and I lose money for a *** *** job now that I look at my car it looks exactly like yall rushly did my car and that is unacceptable.

Totally unacceptable and Im a need you to fix. ASAP!

View full review
Loss:
$115
Pros:
  • Good talkers
Cons:
  • Poor service

Preferred solution: Complete the service correctly.

User's recommendation: Absolutely NOT

1 comment
Customer Service

Hi, we’re sorry to hear you’re disappointed with us. Could you please give our corporate customer service team a call when you’re able to?

They can be reached at 248.837.3955 or by email at customerservice@***.com. We look forward to hearing from you.

Thad D Zzv

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Verified Reviewer
| map-marker Rochester, New York

Totally pissed off!!!

I bought a 2012 Avalanche with lifetime Ziebart undercoating, so I made an appointment to have the undercoating done in the first week of August. I had planned on having the Avalanche painted because there was some rust developing, but when I got to my appointment at the Lyle Ave location I was met by Marcus who began giving me the pitch that I should have my vehicle wrapped, and he went on explaining how the process works.

How they take the vehicle to a body shop and sand blast all the rust off the vehicle then put a vinyl wrap on the vehicle then seal it with a ceramic coating to prevent moisture getting in. And I was told that it was guaranteed for 10 years. The cost was over $7,200.00, and they had my vehicle for over 2 months I got my vehicle back in mid-October and by January rust started showing and when I took my vehicle back and wanted this problem taken care of I have gotten nothing but the run around. Over $7,200.00 and I didn't even get 2 months of rust free.

I have talked to two people that they said they would take care of it, all words and no action. I think that my next move is to contact a lawyer and take them to court!!

So my suggestion to anyone who reads this please, please, please do not take your vehicle to Ziebart to have any work done because they do not stand behind their products that they sell you or at least not to the Ziebart at Lyle Ave. in Rochester they don't give a damn about you they just want to make a buck!!!

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Loss:
$7
Cons:
  • Do not stand behind their products and do a sloppy job

Preferred solution: Full refund

CORY J Ugw
map-marker Canal Winchester, Ohio

Bad customer service, and deceit.

I called a week prior and made an appointment to have my windows tinted on my corvette . i dropped my car off in the morning and five hours later ,they called me and said.

your car is done and by the way , we couldnt tint your windows. the tech said he couldnt do it. mind you that when i called a week prior, i gave them all the information about the vehicle . and i was told that it wouldnt be a problem.

now that i get my car there, five hours later, they cant do it.

and the guy was very rude as to the reason why they couldnt do it. nonchalant and unapologetic , very poor customer service skills.

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User's recommendation: stay away from Ziebart, do not give them your business..

1 comment
Customer Service

We’re so sorry to hear about your experience with that window tint. Our corporate customer service team is available to discuss your concerns at 248.837.3955 or by email at customerservice@***.com. We appreciate you taking the time to let us know about this matter.

Anonymous
map-marker Indianapolis, Indiana

They ruined my car seats and won't correct the problem

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Ziebart - They ruined my car seats and won't correct the problem
Ziebart - They ruined my car seats and won't correct the problem - Image 2
Ziebart - They ruined my car seats and won't correct the problem - Image 3
Ziebart - They ruined my car seats and won't correct the problem - Image 4
Ziebart at the Plainfield, IN location treated my seats at my annual appointment and ruined them. Look at the pictures I took before I left the store. My seats did not have this on them when I brought it to them. They only denied doing this and was very rude to me when I asked them to fix my seats. No help from customer service at corporate or Plainfield location. They give you generic replies and pretty much saying oh well better luck next time! Worst experience I've ever experienced anywhere!!!
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User's recommendation: Stay away from this business!!!!!!!!!!!!

Jermica H Avd

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Verified Reviewer
| map-marker Vandalia, Ohio

I want refund

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Updated by user Aug 17, 2022

Customer service offered nothing but a redo because that's what the rep at the store said they'll do. I wasn't pleased and I made that clear at pick up.

What's the big deal, the pics show how bad the job was because it worst. He claimed they came from cleaning solution that surfaces sometimes but I took a rag and soap and water and all those brown stains came up which were not even there before.

Original review Aug 17, 2022
My car was more dirty going out then coming in. The business only offered a redo after already cleaning it twice. None of the vinyl was clean, the seatbelt were still nasty, seat had brown stains on them, nothing came up off floor, truck wasn't vacuum, mats were not cleaned, ashes left in tray, mirrors not cleaned.
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Cons:
  • Very bad job

Preferred solution: Full refund

User's recommendation: Don't go to get your car to get detail, poor job

1 comment
Customer Service

Hi, we understand you've been in contact with our corporate customer service team. Please be advised that your concerns have been forwarded to the appropriate people and you should be hearing from someone soon. Thank you.

Yomally R

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Verified Reviewer

Customer complaint

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I was serviced at the zeibart in Rochester NY a few years ago for an unlimited underspray coat on my vehicle. I have been coming every year to zeibart to get it serviced before the winter months. I recently transferred to the location in ontario ny and was unaware the frame to my vehicle was rusting though and had holes I wanted to transfer my warranty to a different vehicle because of this
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Loss:
$3000
Pros:
  • Friendly
Cons:
  • Not honest and does not like to take responsibility

Preferred solution: I would like to get my lifetime warranty for undercoat spray transferred to another vehicle. I feel it is only fair because I kept coming back yearly to zeibart getting the underspray rust protection on my vehicle with holes at the bottom

User's recommendation: Ask to take a look at your vehicle before you receive it back

2 comments
Customer Service

Hi Yomally, we’re sorry to hear you’re disappointed with us. Could you please give our corporate customer service team a call when you’re able to?

They can be reached at 248.837.3955 or by email at customerservice@ziebart.com. We look forward to hearing from you.

Guest
reply icon Replying to comment of Customer Service

First of all customer service doesn't answer the phone and leaves generic copy and paste replies to your emails. They just tell you to contact the stores customer service and they pretty much tells you oh well better luck next time. Very poor customer help they end up ignoring you hoping you just go away, well I'm not!

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