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NOTE TO EVERYONE- Ziebart Binghamton - when we purchased out 2007 Ford Expedition xl we took it right to ziebart to have it undercoated with the top of the line service fo used cars, with yearly inspections and touch ups. The touch up was in November.

Two months ago we saw our rocker panels deteriorating and now one is rusted right through. I just got off the phone with a manager (Randy) that said yes, when they undercoat it, they do look at the body that they can see and will note any signs of rust. TWICE they went over our whole SUV and SAID NOTHING TO US. In 6 months it went from fine to completely rusted through.

They refuse to assume any responsibility or do ANYTHING ABOUT IT.

For what we paid for the service, you would think their customer service would be better than that. I will never recommend their service to anyone !!!

Reason of review: Bad quality.

Location: Binghamton, New York

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Guest

Im really reluctant to go there for my 1st scheduled (check up after contract ) after reading all the bad reviews . I hope the shop is awere of the poor reviews that they are getting and shape up .

Im glad I read the reviews, I will be on my toes when I have my apt .

hopeing for the BEST . reluctant customer -

Guest

When did you have your Expedition initially rust proofed, and undercoated? If you brought it to them with more than 5 years of driving around without protection, any one could have told you that your rocker panels would rot out, seeing that thats a very very common issue with that Generation full size fords.

Rocker panels don't just "rust through" in 6 months. Chances are you already had an issue, and once it gets to a certain point, theres nothing anyone can do for you except buy you time. A body shop is where you want to go. Then, on brand new metal, protect that.

I feel like this post is extremely out of context. Rust protection and undercoating are preventative maintenance. Just like an oil change, you don't wait until your motor is knocking to change it.

Come on now, use common sense. Posts like this give me a headache.

Guest

Who is the franchise owner In Binghamton? How to contact him/her?

I purchased a warranty through a dealer, and have a lot of feedback to offer (including a paternalistic, deamening staff attitude that a customer with accent gets). Would like to deal with the owner before contact the HQ.

Guest

Thank you so much for your comment because I was thinking about taking my Chrysler Aspen Limited there for the end of Summer treatment before the Winter come in. I've read most comments and I also saw 1 stars and I'll take it somewhere else.

Once again. Thank You!! Wasting time and money is never a good thing. People need to post scams, poor customer service all the time.

This will let people know how tired they're with these high price auto shops. JKIR.

That means! Just Keeping It Real.

Guest
reply icon Replying to comment of Guest-1021078

Ziebarts Rust Protection is the only proven protection against Rust. With that being said, the product is only as good as the person applying it. I'd recommend you find a Ziebart with positive reviews, like the one in Watertown, NY.

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