Ziebart

About 5 weeks ago, I called to get pricing and set up an appointment to have a Rhino Liner sprayed on my truck bed. I was quoted a price of 799 plus tax and was forced to pay IN ADVANCE for the service.

I didn't like that idea but I did so anyway.

When I got to my appointment that Friday, I was met by a Joseph James who introduced himself as the Vice President of Outside Sales for Ziebart. I now assume he works for this franchise, but I can't be sure.

Joseph was INCREDIBLY rude and pushy, trying to sell me everything from undercoating to ceramic coating and becoming quite offended when I said no. He asked at least 4 more times.

I did agree to window Tint on my front windows and the top of my windshield. I paid 299.00 plus tax for this additional service.

When I left the shop, my windshield was FILTHY.

It looked like it had been cleaned with an oily rag. Photo is attached. They also left a spray bottle and squeegee in the truck.

About 3 weeks later, I noticed that the tint on both windows was bubbling. I returned last Friday 10/25 and they re-tinted the windows.

This Wednesday I noticed that the driver's window was again bubbling.

The bubbles were much smaller this time but were present. I called the shop and asked that they remove the tint and refund my money. The person I spoke with said "no problem" and set me up for today.

I got to the shop today and again was met by Joseph. He took my keys and got me started.

All was well until...

I came back to pick up the truck when it was complete and was handed my keys and asked to sign a work order. When I asked about the refund, Joseph refused to refund my money. He said "I am not refunding that, it was a tiny bubble and we could've fixed it. We usually charge $25 to remove the tint but I'm not charging you." I expressed my disgust, and told Joseph that he WAS going to refund me, or I would just dispute all $1100 or so that I spent there with my bank.

His response was to tell me that he has my signature on all of his paperwork and that they could've fixed the tint. It wasn't until I got agitated and the other customer waiting for his car said "I guess I shouldn't have come here" that Joseph decided he would refund PART of what I paid for the tint. He refunded me $200, which did not include the sales tax on what I paid. I'm sure the Dept.

Of Revenue in PA would love to know that your company keeps the tax on refunds.

As he was issuing the refund to my card, Joseph made the comment that it was "just a small spot" and told me that I was "being overly picky to be honest."

I beg your pardon. I paid $300 for tint, had to come back twice for problems, and I am being "overly picky" because I want it done correctly.

Now that it's all said and done, I still have a messy windshield and there is still tiny glue left on my driver's side window.

The work of this shop is not only sloppy, but seems rushed.

I live an hour from this shop, about 40 miles. My truck gets about 15mpg, and I've made the round trip 3 times now. That's 18 gallons of gas at about $3.50 per gallon.

I need to now go somewhere and have the rest of this glue removed, and I will need to clean my windshield.

Incidentally, I was diagnosed with cancer about 6 weeks ago and have been dealing with that, doctor's visits, and thought I would cheer myself up with some modifications to my truck.

Instead I got extra stress and pushy sales tactics.

I ask...why would I spent $1800 on undercoating or $1500 on ceramic (which I had planned to do in the coming month or so) at an establishment that can't even tint a window properly, where the techs don't clean up after themselves, and when this is what I'm met with when there is a problem? It wouldn't make much sense, now would it.

$520.00 for a remote car starter that is sitting on floor of my Cadilliac CTS. Dec.12, 2024 I went to Ziebart for the installation of the t car starter.

Dropped the car off. Price quote was $440.00 out the door. When I arrived they said they had to charge me $50.00 extra for taking out the old remote starter. Next morning battery is dead.

Get a jump go to auto zone. They said something has drained you battery. He said take it back to Ziebart and let them fix it. So I took it back, they said it was fixed.

Before I left the Ziebart parking lot the cat died while in gear to drive off. The Technician seemed angry and said I did something. How do you start the car in drive? Next day same thing, dead battery.

I call Ziebart no appointment available for Friday Dec.20,2024. Got a jump went to get new battery. Now the lights are flashing on and off after I turn the car off. Went to have the remote starter removed.

Have had no problem since. The dealership said Ziebart rigged the installation and get a refund. Ziebart said no refund lifetime warranty just keep bringing the car back to get it fixed. I am 67 yrs old just had a back surgery in May.

I don't have money just to give Ziebart and I don't have time or energy to be stranded or run back and forth to, just give me my money back.

Please advise. Thanks!

Ziebart process applied to a used pickup because a paint bubble appeared at the fenders wheel arch.The intent was to waterproof the back side to prevent additional rust.I returned for the recommended touch up maintenance,and remarked about how the rust is progressing.Discovering that the areas were double panels,I asked how the rust treatment was applied in between the panels. The lady pointed to the plastic plug in the passenger side rocker panel,and said it was applied through it.There is NO possible way that would ever happen.Also the front fenders were destroyed at the bottoms, behind the front tires.A complete waste of approximately $600.