This letter is to complain about service I recently received from the Ziebart Erie Blvd location and its manager, Joe Oliver.
I called Ziebart in November to find out how to deal with a problem I’ve had with the remote starter purchased from that franchise. I was told I didn’t need an appointment “just bring it in on your lunch hour”.
After two attempts at bringing it in and the second time rudely denied service, I decided to wait until I could conveniently leave it for service.
Unfortunately, my car started dying after running for ten minutes. I was left stranded multiple times, had the vehicle towed three times, missed hours of work, had three different service shops try to diagnose the problem, was without the use of my vehicle for three weeks. After having the remote started disconnected, the vehicle now runs correctly. I do not live or work near your location.
After having been rebuffed for service I decided to have the started removed. As a side note, everyone who has ever serviced or even been in my car remarked on what a terrible mess I had under the dashboard that the remote started should not have been left dangling when installed.
I called the West Genesee location on Saturday, April 14. 2007 and spoke to Joe Oliver. He informed me of the no refund policy.
He did request an opportunity to make amends but as I had already been in twice and couldn’t get service when I needed it I declined. He then attempted to extort more services to be purchased by saying he could hardly be an advocate for me in this matter unless I bought another service such as rust proofing. When I explained I tried to have my vehicle serviced and the shoddy workmanship of the original install he told me I was lying. Needless to say, I was quite frustrated.
I expected a much higher level of service from Ziebart, and I am quite disappointed.
Because I do not want to spend any more time on this problem, I am returning the remote starter immediately, and I expect a full refund.
I will be informing my friends and family about this experience. I am filing a complaint with the Better Business Bureau and registering this issue on numerous consumer advocate message boards.
Product or Service Mentioned: Ziebart Manager.